Languages

Every text of a survey can be translated: questions, options, buttons, message screens and the thank-you message. The number of languages a survey can have, its default language included, depends on the plan: 1 on Free, 3 on Starter and 30 on the Pro plan and above.

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Available languages

A survey can be written in any language. Usertick ships translations in 14 of them: English (US), English (UK), Turkish, German, French, Spanish, Italian, Portuguese, Dutch, Polish, Arabic, Japanese, Korean and Chinese. In these languages the question library, the stock texts such as Submit and Thank you, and the widget’s own words are already translated. Every other language is added with Add language under Settings → Survey languages, from a list or by its code, such as es-419. An organization can add up to 200 languages this way. Adding a language there needs the Manage surveys permission, and the language then appears in the language menu of every survey. In a language added this way:

• The survey’s texts start empty. Write them by hand or translate them with AI.
• The question library shows in English, and a question added from it has no text in that language until it is translated.
• The words the widget adds on its own, such as validation messages and calendar buttons, stay in English.

Surveys aren’t available in Russian.

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Add a language

Usertick shows the first language in the visitor’s browser settings that the survey has, and another region of the same language counts, so a browser set to Portuguese (Brazil) shows a survey written in Portuguese (Portugal). A visitor whose browser languages the survey doesn’t have sees its default language. A survey can have as many languages as the plan allows, up to 30. When it has that many, the language menu says so, such as “Your plan allows 3 languages per survey. To add more, upgrade to Pro.” After a downgrade, a published survey offers visitors only as many languages as the new plan allows: its default language and the first languages after it. A visitor of a removed language sees the default language, and the survey can be published again after languages are removed or the plan is upgraded. To remove a language, select the remove mark on its row in the same menu, then confirm with Remove language. Removing a language removes every text written in it, and responses already collected keep the language they were given in. The default language can’t be removed. Responses in every language appear in the same inbox and the same results. Before publishing, the editor warns when a language has texts without a translation, since visitors see the default language for those texts.

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English (US) and English (UK)

English (en) is US English, and it is the default. For British spelling, add English (UK) (en-GB) as an extra language. Visitors whose browser is set to UK English see that version, and everyone else who reads English sees US English. The widget’s calendar and clock follow the variant. US English writes dates month first, starts the week on Sunday and uses a 12-hour clock with AM and PM. UK English writes dates day first, starts the week on Monday and uses a 24-hour clock.

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Translate with AI

While the language being edited has texts without a translation, Translate appears beside the language menu. Selecting it fills every missing text in that language with AI. The translations are written to read naturally rather than word for word. Only empty texts are filled, so a text written or edited by hand is kept. When some texts couldn’t be translated, Usertick says how many, and they can be filled in the editor. AI translation is available on the Starter plan and above. Each translated text counts as one use of the monthly allowance: 1,000 a month on Starter, 5,000 on Pro and 25,000 on Business.