Dashboard and workspace

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Category and theme editing on every plan

• Every plan edits its categories. Adding categories and themes, drafting a category with AI, suggestions, criteria and deleting in Settings → Analysis are no longer limited to Pro. Before, Free and Starter could only rename.
• Each plan sets how many. Categories and themes in each category: 5 and 3 on Free, 10 and 5 on Starter, 20 and 8 on Pro, and 30 and 8 on Business. A deleted category or theme doesn’t count, and the page shows the count beside Add category and Add theme.
• Nothing is removed. A list with more categories or themes than the plan allows keeps every one, and responses keep being filed under them. Adding waits until the list is under the limit.
• See Analysis and Plans and billing.

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Every answer on the Results page and in exports

• Matrix and points allocation questions count every answer. Before, a question with more than 2,000 answers counted its newest 2,000.
• Lists open in full. A choice question lists its 12 most picked options first, and and N more lists the rest. The same goes for a question’s themes, a removed question’s values, the themes on the Overview and the Survey health, Top surveys and Themes dashboard cards.
• Show every typed answer lists everything people typed into Other, not only the newest 20.
• Exports: the Excel and CSV files of the Results page list every written answer in the date range and every answer typed into Other, not only the newest 50.
• Filters: the Page filter searches every page people answered on, and the Country and Language filters list every value.
• See Results and Exports.

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Scheduled reports for up to 50 people, with their whole send history

• Up to 50 recipients. An email report goes to up to 50 members of your organization. Before, it went to up to 10.
• Every send in the history. Send history lists every send of a report, loading more as you scroll. Before, it listed the newest 50.
• See Scheduled reports.

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Extra responses in place of overage, and payments through Stripe

• Extra responses. Every plan, Free included, can buy extra responses once in Settings → Billing: $0.03 each in a purchase under 5,000, $0.02 from 5,000 and $0.015 from 20,000, with a $1 minimum. Usertick uses them after the monthly limit while Use extra responses is on. They never expire and stay after a plan change or a cancel.
• Overage removed. The overage switch, the monthly spending cap and the overage invoice are gone.
• New notices. “Extra responses running low” and “Extra responses used up”, and Buy extra responses on the notices when collection stops.
• Stripe sells the plans. Stripe is the merchant of record: it adds tax at checkout, can charge in your local currency, and sends receipts from Link.
• After a failed payment, the plan keeps working for 14 days. Then the organization moves to the Free plan and Usertick cancels the subscription.
• Disputes and refunds. While a dispute on a subscription payment is open, the plan keeps working and extra responses can’t be bought. A dispute that returns the payment, or a full refund of a subscription payment, cancels the subscription at once and moves the organization to the Free plan.
• Upgrades that need the bank’s confirmation open Stripe’s payment page, and the plan changes once the payment is confirmed.
• Enterprise. Talk to sales in the dashboard sends your request to the sales team, and an Enterprise plan is paid by card through a payment link.
• See Plans and billing.

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Plan changes inside Usertick

• Upgrades at once. A higher plan, or yearly billing, starts right away, and Usertick charges the difference for the rest of the period the same day, naming the amount before you confirm.
• Downgrades at the end of the period. A lower plan, monthly billing or a cancel takes effect when the paid period ends. A panel lists what changes on that date before you confirm, and Settings → Billing offers Edit choices and Undo until that date.
• You choose what stays. When the new plan includes fewer surveys, members, sites or dashboards, you choose which ones stay. The rest pause, are suspended or become read-only, and nothing is deleted. An upgrade brings them back by itself.
• Paid features after a downgrade. The Usertick badge returns, and hosted pages lose their logo, background and cover at once; file questions, variants and advanced triggers and targeting keep running until the next publish. Custom domain links redirect to the Usertick address instead of breaking.
• This month’s limit stays until the month ends when a change lowers it.
• A 14-day grace after a failed payment, with the date shown in Settings → Billing.
• The billing portal now updates only the card, the billing details and the invoices.
• Email support from the Starter plan. On Free, the help docs and the assistant answer.
• See Plans and billing.

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New plans, and overage in place of locked responses

• Five plans. Free, Starter ($19 a month), Pro ($59), Business ($149) and Enterprise. A yearly plan costs ten monthly payments.
• One response limit for the whole organization. The limit counts every survey together in each calendar month (UTC): 250 on Free, 1,000 on Starter, 5,000 on Pro and 25,000 on Business. It replaces the limit per survey.
• Collection stops at the limit. The widget stops showing surveys, and link pages say the survey isn’t accepting responses, until the first day of the next month or an upgrade. Usertick no longer stores responses past the limit as locked responses, so blurred rows, locked counts and Ask an admin were removed.
• Overage. On a paid plan, turning on overage in Settings → Billing keeps collection running past the limit at $0.02, $0.015 or $0.01 a response, with an optional monthly spending cap. Usertick invoices it on the first day of the next month. Replaced on October 19, 2026: overage is gone, and every plan can buy extra responses instead.
• Notices to every member at 80% of the limit, and when the organization reaches it: “Response collection stopped”, or “Monthly response limit reached” with overage on (with extra responses since October 19, 2026).
• Features by plan. Starter adds file questions, badge removal, advanced triggers and targeting, exports, workflows, Slack, Microsoft Teams, Google Sheets, webhooks and Zapier. Pro adds custom CSS, custom domains, variants, custom roles, survey access per role, scheduled reports, live updates, the other integrations, API keys and the MCP server. A survey can have 1 language on Free, 3 on Starter and 30 on Pro and above.
• AI allowances on every plan. Every plan, Free included, has a monthly allowance of AI surveys, and no plan has unlimited AI. The natural-language inbox filter was removed.
• Activity log history by plan: 30 days on Free, 90 days on Starter, 1 year on Pro and the full history on Business.
• See Plans and billing.

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Single sign-on and SCIM in six steps

• One tab for both. Settings → Developers → SSO and SCIM walks through the setup: add Usertick to your identity provider, give Usertick the provider’s details, verify the email domain, test the sign-in, choose the sign-in rules and, optionally, connect provisioning. Each step shows whether it is done.
• The owner’s alone. Only the owner of the organization sees and changes single sign-on and SCIM. The Manage developer settings permission no longer covers them.
• Your provider’s own words. Okta, Microsoft Entra ID, Google Workspace, OneLogin and JumpCloud each get their own labels and steps, and Download metadata saves Usertick’s metadata for providers that read a file.
• Metadata in one go. Paste the provider’s metadata URL or upload its metadata file, and Usertick reads the issuer, the sign-in URL and up to three signing certificates, with each one’s expiry date. The details can still be entered by hand.
• A test before it turns on. Test sign-in signs in through the provider in a new tab, runs every check a real sign-in runs and signs nobody in. It shows the address and the attributes the provider sent, or why it failed. Single sign-on signs people in once the domain is verified and a test succeeded, and changing the provider details turns it off until the next test.
• Require single sign-on. Addresses at the domain can sign in only through the provider: password and Google sign-in and sign-up are refused from the next sign-in, while single sign-on is on. The owner keeps a password.
• Sign in from your provider’s dashboard. The Usertick tile in Okta, My Apps and other provider dashboards signs people in: Usertick checks the response, then runs a normal sign-in through the provider.
• A default role. People who arrive through single sign-on or SCIM get the role you choose, Member unless you change it. A pending invitation’s role comes first.
• Provisioning that can undo itself. A person the provider deactivates is removed and kept for a restore, and reactivating them brings back the same membership and role. SCIM adds only addresses at the verified domain, within the member limit, and never removes the owner.
• What the provider changed. The provisioning step lists the last 7 days of additions, removals, restores, renames and refusals, each refusal with its reason. The token is shown once and can be rotated or turned off.
• Clearer sign-in errors. The sign-in page says why a single sign-on sign-in didn’t finish and what to do next.
• See Single sign-on and SCIM.

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Identity setup in five steps

• Settings → Developers → Identity walks through the setup: create a secret key, identify the user on your page, compute the user’s hash on your server, check the results and enforce. Each step shows whether it is done, and the server step shows code in Node.js, Python, PHP, Ruby, Go, Java and .NET.
• Test a hash. Check a user ID and its hash by the rules a response meets. Nothing is kept.
• A hash instead of a token. Verification proves the user ID with a hash your server computes once per user, the HMAC-SHA256 of the user ID. It never expires and needs no JWT library.
• The secret key in a window. A new or rotated key is shown once in a window.
• Results with fixes. Each failure says how to fix it, and the counts refresh while the page is open. Switch to Enforced first says how many identified responses so far had no valid hash.
• Not verified. The inbox filters and groups responses whose user ID came without a valid hash, and exports carry a Verified column.
• See Verify your users.

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Organization settings in rows

• One page, one row per setting. Settings → Organization now reads like Profile: the name, the logo, collection, the owner, two-factor authentication, and deleting or leaving. New in the heading opens another organization. The organization ID is no longer shown.
• The logo everywhere. An uploaded logo now appears in the top bar and in the organization switcher.
• Pause collection pauses what runs. It pauses every live survey and active workflow at once. Each one can still be turned back on by itself, and Resume collection turns on only what the pause paused. API keys, connected apps, reports and notifications keep working.
• Transfer ownership. The window lists every member, and both the new and the previous owner get an email. Ownership can’t go to an account that isn’t active.
• Every member in every list. The People page and the pickers that assign, mention and share listed only the 10 newest members of a larger organization. They list everyone now.
• See Organization settings and Transfer ownership.

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Two-factor authentication where it counts

• Asked again for sensitive changes. With two-factor authentication on, Usertick asks for a code before a change that hands out lasting access or changes who can get in: the password and the email address, API keys, identity keys, webhooks, connected apps, roles, single sign-on, ownership and billing. After a correct code, the same device is not asked again for 5 minutes.
• Required for a whole organization. The owner can turn on Require two-factor authentication under Settings → Organization. A member without it sets it up before the organization opens, and members can’t turn it off.
• A new phone or app. Replace authenticator under Settings → Security moves two-factor authentication to another authenticator and issues new recovery codes.
• New recovery codes. New recovery codes replaces the set you have.
• A code works once. An authenticator code is accepted one time. After 5 incorrect codes in 15 minutes, or 20 in 24 hours, authenticator codes are refused until that time has passed, and a recovery code still works.
• Emails about sign-in changes. Usertick emails your address when your password changes, when two-factor authentication is turned on or off, when the authenticator or the recovery codes are replaced, and when a recovery code is used to sign in.
• Recovery codes left. The Recovery codes row shows how many codes you can still use.
• See Security and sign-in.

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Notifications in one panel

• The bell holds the whole history. The panel under the bell lists every notification, newest first, and scrolling down loads earlier ones. The separate history view and its View all and History entries are gone.
• Read when you have looked. Unread notifications keep their dot while the panel is open, and closing it marks them all as read.
• A notification leads to its page. Notifications about members, billing and the organization now open the matching settings page for the members whose role opens it.
• Off stays off. A channel set to Off or Everything now covers notification types that are added later, and Recommended follows the defaults as they change.
• The right people are told. Billing emails go to the people who manage billing, and integration and webhook failures go to the people whose role manages them. “Plan changed” is sent only when the plan changes, and a usage warning is one email.
• Member removed and invitation accepted. The members who stay are told when someone is removed, and the person who sent an invitation is told when it is accepted.
• Browser notifications. A switch under Settings → Preferences shows a desktop notification for what arrives in the bell, while Usertick is open in a tab that you are not looking at.
• View or Edit. Under Recommended and Everything, View opens the list of types to read. Edit is offered under Custom, where each type is chosen one by one.
• Connect Slack or Microsoft Teams from the row. A Slack or Microsoft Teams row that can’t reach you yet shows Connect in place of its selector. Connect links your own account by your email address, or opens the tool’s panel under Settings → Integrations when the organization is not connected yet.
• Emails as they happen. Each notification email is sent when the notification happens. The daily and weekly summaries are gone.
• No test sends. Send test is gone from the Email, Slack and Microsoft Teams rows.
• Links open in the right organization. A notification email names its organization, and its Open button opens the dashboard in that organization. The same holds for the button in Slack and Microsoft Teams.
• Preferences in groups. The page has three groups: Appearance, Inbox and Notifications. The Inbox settings moved there from Response rules, and a choice made in the inbox now holds against them.
• See Notifications and The inbox.

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Deleting an organization, with 14 days to change your mind

• Scheduled first. Delete organization now asks for the organization’s name and a 6-digit code from the owner’s inbox, and schedules the deletion 14 days ahead. Collection stops right away, pending invitations are revoked, every member is told by email, and every page shows the date. Until then, the owner can select Keep organization.
• One owner per organization. The owner role moves only with Transfer ownership. It is no longer offered when a member is invited or a role is changed.
• Deleting your account asks for two-factor too. An account with two-factor authentication on confirms with its authenticator code beside the emailed code. The owner of an organization with other members is shown both ways forward: transfer the ownership or delete the organization.
• Single sign-on verifies the email domain. A connection signs people in after a TXT record proves the domain. An account that an organization manages through single sign-on can’t set a password, delete itself or create an organization.
• Settings wait for Save changes. Settings pages, notification preferences included, collect changes in a bar that counts them, with Save changes and Discard.
• See Delete an organization, Delete your account, Members and roles and Security and sign-in.

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Written answers, wherever they are typed

• What counts as a written answer. By default, the inbox lists the responses where the person typed something: an answer to a text question, text beside an Other option, or the message of a Contact details question. A one-word answer is listed too. A name or an email address typed into a Contact details question is not a written answer.
• Text beside a screenshot or a file. When a text question takes a screenshot or a file, Usertick now reads what the person wrote beside it for its category, theme, type and sentiment. The inbox, the text table on the Results page and the quotes in an AI reading show that text too.
• Has filters stand alone. A Has filter (email, screenshot, comment or contact) lists every response that has it, with or without a written answer.
• A reason for every unread response. A response that Usertick has not read shows Not analyzed, with the reason on hover: Nothing to read when the response holds too little to read, Analysis pending while it waits, and Analysis unavailable when the reading could not be completed.
• Views sit beside Filters. Saved views in the inbox open from Views above the list, on every screen size.
• See The inbox and How responses are read.

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Know who answered

• The inbox shows the person. When your site tells Usertick who is signed in, a response shows the user id, name, email and company, whether a token verified it, the traits, what was typed into a Contact details question, and the contact it is linked to. The inbox filters by sign-in state, verification, user id, a trait and a linked contact.
• Responses link to contacts. A response links to a contact through the email campaign, a verified user id, a verified email or the email typed into a Contact details question. When none matches, Usertick creates the contact, but never from an identity without a valid token. A contact shows its external id and every response linked to it.
• Settings → Developers → Identity holds the keys, the verification mode (Off, Monitor or Enforced) and the install log.
• Two switches. Send user identity with responses on each site and Anonymous responses on each survey turn identity off.
• Privacy. The AI never sees who answered, and a trait that holds an email, a card number or a phone number in the wrong place is dropped.
• See Identify your users.

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Locked responses, counted everywhere

• What a locked response is. Past a survey’s monthly response limit, responses are still saved but locked until an upgrade, and nobody sees what they say.
• Counted wherever a number falls short. The results page, the inbox, the surveys list, Home, dashboards, exports, report emails and the AI read say how many responses are locked, with blurred rows and gray Locked bars in place of the answers.
• Never narrowed by what responses say. A locked count follows the survey, the site, the date range and the variant. With a filter on answers, country or text, it keeps the whole period’s count and says “Filters don’t apply to locked responses.”
• Upgrade, or ask. People who manage billing see Upgrade. Everyone else can select Ask an admin, once per survey per month.
• Integrations skip them. Webhooks, Zapier, Jira, Linear and the other tools receive nothing for a locked response, and Slack and Microsoft Teams rules post a short note without the answers.
• Usage warnings name the survey, at 80 and 100 percent of its limit, and Settings → Billing lists the surveys past their limit this month.
• Replaced on October 17, 2026. Responses are no longer locked: at the organization’s monthly limit, collection stops, or goes on as billed overage. Overage was replaced by extra responses on October 19, 2026.
• See how response limits behave.

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Every response read the same way, and correctable

• Categories from your sector. The sector selected when an organization is created sets the categories and themes its responses are sorted into. Settings → Analysis lists them, and on Business they can be edited there (on Pro and above since October 17, 2026).
• More in every reading. Each written answer gets a category, a theme, a type and a sentiment; each response gets an urgency, a customer risk and a spam reading. The inbox filters by category, theme, type, sentiment and urgency.
• Correct it or confirm it. Any reading on a response can be changed, or marked as correct. How often the AI is right in Settings → Analysis shows the result by field and by language.
• An AI read with more to say. Besides themes, it now notices urgent responses taking a larger share, people ready to leave, a kind of feedback growing, and spam reaching a survey.
• Search matches words. Inbox search finds the words you type in any answer, and similar responses are the ones that share a key word.
• See How responses are read.

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Deleting your account, with 14 days to change your mind

• Confirmed by email. Delete account now shows what will happen first: the date it takes effect and any organization that goes with it. You confirm with a 6-digit code sent to your address.
• 14 days to cancel. You are signed out everywhere, and the deletion takes effect 14 days later. Signing in before then cancels it.
• Organizations keep their work. Comments and changes you made in organizations that other people still use stay there as Deleted user. An organization you were the only member of is deleted with your account and its subscription canceled. If you are the only owner of an organization with other members, ownership has to be handed over first.
• Deleting an organization ends its subscription. The subscription is canceled right away instead of renewing.
• See Delete your account.

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Codes you can paste, with a clock

• One box per digit. Every 6-digit code, emailed or from your authenticator app, goes into six boxes: at signup, at sign-in, when you turn two-factor on or off, or change your email. Pasting the whole code into the first box fills all six, and browser and phone autofill work too. On the signup and sign-in screens, the code is checked as soon as the last digit is entered. Recovery codes keep their single field.
• A countdown for emailed codes. The screen shows how long the code has left of its 15 minutes, and Send a new code becomes available a minute after the last send. A new code starts a fresh 15 minutes, and signing in later on an unconfirmed account does the same.
• Forgot password keeps your email. The reset form opens with the address you typed on the sign-in screen.
• Password rules are readable again. The list behind the ? next to the password field was invisible on the light theme.

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A theme gallery, and surveys embedded in your page

• Every theme shows your survey. Each theme row carries a small live picture of your own survey in that theme, rendered by the real widget or hosted page for your channel, beside the name and a description of the look: colors, type, corners, buttons, answers and the page layout. Standard shows a handful of built-in themes, with All themes at its foot opening the whole set as a gallery of squares; Custom holds your own, with New theme above. Both sections fold away. The theme’s menu offers Use, Edit a copy, Duplicate and Delete. Editing opens the full theme with the live picture on top.
• The theme carries the layout. All at once or steps, the progress bar and back button, the page template, panel and question column all belong to the theme now, so the design step lists only themes. The brand logo and the cover image are part of the theme.
• Cover graphics. A theme can draw an abstract graphic in its own colors behind the panel, the cover or the card’s banner, and redraws it when a color changes. The graphics are blobs, waves, dots, lines, rings or mesh, and several standard themes include one.
• Preview before you choose. Hovering a theme, on the design step or in the gallery, opens a larger view of your survey in it, the same view the editor’s preview pane shows, and Preview opens the whole survey in that theme in the dialog templates preview in. Link and QR surveys preview on their hosted page, website surveys as the widget, email surveys as the message.
• Ninety standard themes. Seventy-four new looks join the sixteen, across every color and trade, with dark ones, serif headlines, gradients, cover graphics and page patterns; each names its colors, type, corners, buttons, answers, page layout and who it suits. The gallery has search and filters by color, page layout and dark looks, and the design step shows the eight most useful up front.
• More fonts. The picker has twenty-two more families, sans, serif and mono, and hosted pages and the editor preview load them.
• Page patterns. A theme can place a faint tiled shape under its survey page, dots, grid, diagonal stripes, crosses, waves, circles, triangles or confetti, drawn in its own colors for light and dark and redrawn when they change, with a strength slider.
• Colors named by where they apply. The theme editor’s color rows now say where each color is used: “Error red” is the message under a skipped required question, “Scale steps, not picked” the NPS numbers before a tap, “Dim behind the popup” the shade over the site.
• Templates come with a theme. Every survey template has a theme that fits it, named in the gallery and in the full-screen preview, and the survey is created in it. When one of your own themes is marked Use for blank surveys, surveys started from scratch open in it.
• More to a theme. Heading size and weight for titles and question labels, button shape (rounded, pill, square), field style (outline, filled, underline), spacing (compact, comfortable, spacious), and a light/dark pin so a theme shows one look to everyone. The standard themes use them: pill buttons on the round ones, underlined fields on the editorial ones, large headlines on the bold ones.
• Light or dark, labeled. The theme editor’s Light/Dark switch moved up beside the theme’s name, with a line saying which look is being edited, and the color rows, the live picture and the preview pane all follow it.
• Standard themes set a layout too. Split with the panel left or right, Cover, Card, narrow or wide panels, list-style answers, outline and soft buttons. Two more themes, Midnight and Coral, join the set. The survey-creation chat shows the same cards when it asks about the look.
• Embedded display type. A website survey can sit inside a page of yours, before, after or inside an element you name by CSS selector. It fills its container, uses the theme and shows as soon as the element is on the page.
• The theme carries the website widget too. Popup, side button or embedded, the corner, the side button’s edge, icon and label, the header, the light and dark switch and custom CSS are all part of the theme now. Each survey still names the element an embedded survey sits next to, in its Triggers step, and Show on devices moved to Display rules. A logo, cover or tab color that an older survey set for itself moved into its theme, so no hidden setting overrides the theme.

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Themes cover the whole look and are shared across the organization

• Typography and shape. A heading font next to the body font, a text size that scales the whole survey, button styles (filled, outline, soft), answer options as cards or a plain list, and the widget’s shadow. The accent bar moved into the theme.
• More colors. Button text, the page background, the title panel and its text, and the dim behind a centered modal. Anything left on Auto is derived from the brand color.
• The survey page is part of the theme. Template (Split, Cover and the new Card), panel side and width, question width, and a page background as a color, a gradient or an image with a dim and a blur. A survey can still set its own template and logo; rows that differ from the theme show a Reset to theme link.
• A library the whole team shares. Saved themes are now stored in the organization instead of one browser. Saving a theme updates every survey that uses it, live surveys included.
• Two new built-in themes, Editorial and Aurora, show the heading font, the card template and the gradient page.
• Hosted pages now load every Google font the picker offers, so a chosen font renders on the link page too.

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Teams removed

• Sharing has two audiences: the whole organization, or specific people. Sharing with a team was removed.
• Surveys have no owning team and no per-survey visibility. Every survey is visible to everyone in the organization.
• Dashboards have no owning team. A dashboard is private to the person who made it, or open to the whole organization.
• Responses are assigned to people. Team queues were removed.
• Scheduled reports go to the email addresses you list. Sending a report to a team was removed.
• Mentions are personal. A teammate can still be mentioned with @ in a note, and mentioning a team was removed.

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AI analysis moved to the background, and to every plan

• Every written answer is filed into a theme. The themes come from your organization’s list of categories and themes, which starts from the sector chosen at sign-up. On the Business plan, the list can be edited under Settings → Analysis (on Pro and above since October 17, 2026).
• A theme is now a real record with a count, a trend, the segments it over-indexes in, and example answers that Usertick read with the most confidence. It can be compared week to week, which the old per-response labeling could never do: it named the same complaint differently every batch, so nothing added up.
• Every response carries its theme and how urgent it reads. The inbox filters by either, and Unclassified lists what has no theme yet, for browsing rather than as a queue.
• The written reading of your results is written once for each closed day, week, month or year, in UTC, when the period has at least 30 responses. Each line carries the number behind it. If the AI is unreachable, nothing is written in its place.
• Themes follow the filter bar. When Results is filtered to one country, device or answer, the themes band and the counts on each question narrow with the charts, so the analysis always describes the slice on screen. The written reading at the top covers every response in its period and says “Not filtered” when a filter is on, so it is never mistaken for a reading of the filtered slice.
• The reading is about your customers. Survey advice has its own list. What people said and what to fix about the questionnaire used to share one list, and the survey advice won it: a line like “this question was answered by 4% of people” reads as more urgent than “people still export everything to a spreadsheet”. Now the reading at the top is only ever about the people who answered, and skipped questions, answers that fit no theme and weeks with no responses appear under “Improve this survey”, only when there is something to fix.
• The weekly digest was removed. The reading above reports the same findings without waiting for Monday. Its one distinct part, the list of responses needing attention, is now the urgency filter in the inbox.

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What this replaces

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Plans

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Plans, redesigned

• Pro ($19) now includes the entire integrations catalog (Linear, Jira, CX and data tools included), one-click exports, the full branding kit (badge removal, custom CSS, your domain) and light AI: question drafting and translation at 25 actions a day.
• Business ($79) focuses on the heavy AI suite (inbox triage, themes, natural-language search, weekly digest at 100 actions a day), scheduled reports, advanced insights, and SSO plus SCIM.
• The audit log now keeps its full history on every plan, Free included.
• New limits: 200, 5,000 and 50,000 responses per survey per month; 3 surveys on Free and unlimited on paid plans; 1, 1 and 3 sites; 3 members on Free and unlimited on paid plans; and 30 days, 2 years and 5 years of history. The limits stay soft: no response is lost, and responses over a limit unlock after an upgrade.
• Replaced on October 17, 2026 by five plans with one monthly response limit for the organization. See Plans and billing.

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Share with a person or a team

• Surveys and dashboards can carry an owning team, driving “my team’s” filters across lists.
• Responses and scheduled reports can target teams too; report recipients resolve at send time.

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Notifications, redesigned

• The bell now shows a dot instead of a number, and opening it marks every notification as read.
• Two new notification types: support replied to your ticket (email on by default) and something was shared with you.
• A Send test button on the email channel delivers a real test email instantly.
• Notification emails respect your cadence: instant, or bundled into a daily or weekly digest in your own timezone.

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Help center

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Sign-in security

• Active sessions: a list of every device signed in to your account, each of which can be signed out remotely.
• Email changes now require codes on both the old and the new address, with a security notice to the old one.

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Dashboards, edited together

• Roles: Owner, Admin and Member out of the box, plus custom roles with granular permissions.
• Audit log: append-only, organization-wide, filterable by actor, entity, action and date.
• Two-factor authentication on every plan, SAML SSO on Business.
• Results: the shared inbox, automatic NPS, CSAT and CES, per-question breakdowns, custom dashboards with the card builder, exports and scheduled reports.