Zapier - Usertick

The Usertick app for Zapier is in early access and isn’t listed in Zapier’s app directory yet, so joining requires an invite link. The link is in Settings → Integrations → Zapier. Until the link is available, that panel says “The invite link isn’t available yet.”

With the Usertick app, a Zap can start when a response arrives, after Usertick AI analyzes it, when its status changes, when it becomes urgent or when a Usertick workflow reaches the Zap’s step. A Zap can also find a response, add a comment to it, or change its status, type or urgency. Zapier requires the Starter plan or higher.

What the app offers

Kind	Name	What it does
Trigger	New Response	Starts when someone answers a survey. Survey limits it to one survey; left empty, it covers every survey. Instant
Trigger	Response Analyzed	Starts when Usertick AI has analyzed a response. Feedback types (bug, idea, complaint, question, praise) and Urgency (high, medium, low) can limit it. Instant
Trigger	Response Status Changed	Starts when a response’s status changes, whether a teammate moved it in the inbox, a linked Jira or Linear issue moved it, or the API changed it. Survey limits it to one survey. Instant
Trigger	Urgent Feedback	Starts once per response when it becomes urgent, because Usertick AI rated it high urgency or a teammate set it to high. Feedback types can limit it. Instant
Trigger	Workflow Step	Starts when a Usertick workflow reaches its Zapier step, so the workflow’s conditions decide which responses arrive. Workflow step selects the step, listed by the workflow’s name and the tool. See Tools with Zapier. Instant
Action	Add Comment to Response	Adds a comment to a response in your inbox. Your team sees the comment, and the respondent doesn’t
Action	Update Response	Changes a response’s status, feedback type or urgency. A field left empty keeps its value. For type, No type removes the type, and the AI’s analysis doesn’t set one again. For type and urgency, Back to AI undoes a change made by hand, so the AI’s analysis applies again
Search	Find Response	Finds the newest response from a respondent’s email, optionally in one survey, or a response by its ID. When nothing matches, the Zap can continue on a “nothing found” path

Connect

Accept the invite

Open the invite link from Settings → Integrations → Zapier and accept the invite on Zapier.

Select Usertick in a Zap

In the Zap editor, select Usertick as the trigger or action app and sign in, and Zapier opens Usertick in a new window.

Allow access in Usertick

Set up the trigger

Select the survey to watch, or for Workflow Step the workflow step, then test the trigger, and Zapier shows your latest responses as samples.

The organization’s owner, or a member whose role has the Manage integrations permission, can allow access. The organization must be on the Starter plan or higher, and on the Free plan the page asks for an upgrade first. Zapier then acts with that person’s permissions. A step that changes a response or adds a note to it also needs Manage responses, and the Workflow Step trigger also needs Manage workflows. The app can ask only for these permissions:

See your surveys and their questions
See your responses and their AI analysis
Add comments and change status, type and urgency
Send new responses to addresses Zapier sets up

In Zapier, the connection is labeled with the organization’s name and your email.

What you can map

Every trigger, Update Response and Find Response return the same response fields. They follow the API’s Response resource.

Fields	What they hold
Response ID, Response link	The response, and a link that opens it in your inbox
Created at, Updated at	When it arrived, and when it last changed
Survey ID, Survey name, Site	Where it came from
Source, Language, Country, Page URL	How and where it was given
Device type, Browser, Operating system	The respondent’s device
Variant, Variant ID	The name and the ID of the survey variant the respondent saw. Both are empty when the respondent saw no variant
Respondent email	The respondent’s email, when there is one
Status, Assignees: name, Assignees: email, Comments	Where it stands in your inbox. Comments is the number of comments
Answers: question, Answers: answer and more	Every answer as a line item

Files the respondent added, such as screenshots and signatures, aren’t included, because a Zap couldn’t open their links. Response link opens the response, with its files, in your inbox. When a trigger has a survey selected, each of the survey’s questions also becomes its own field, numbered and labeled with the question, such as Q1: How likely are you to recommend us?. A field keeps its mapping when the question is reworded later. For Workflow Step, the questions come from the survey of the step’s workflow. The triggers add Event: response.created, response.analyzed, response.status_changed or response.urgent. For Workflow Step, Event is the event that started the workflow: response.created, response.analyzed or response.urgent. Response Status Changed also returns the change:

Field	What it holds
Previous status, New status	The status before and after: `open`, `planned`, `in_progress`, `resolved` or `archived`
Changed by: kind	Who changed it: `member` (a teammate), `api_key`, `app` or `integration` (Jira or Linear)
Changed by: name, Changed by: ID	The teammate’s name and member ID, the key or app, or `jira` or `linear`

A status that Jira or Linear applies starts the Zap. Setting a response to the status it already has starts nothing. Response Analyzed, Response Status Changed, Urgent Feedback, Workflow Step, Update Response and Find Response also return the AI analysis: AI type, AI urgency, AI theme, AI category, AI sentiment, and AI values changed by a person, which is true when a teammate corrected the AI. Add Comment to Response returns the comment: its ID, the response ID, the text, when it was written and its author.

Turn a Zap off

Turning a Zap on subscribes it to Usertick, and turning it off removes that subscription. While a Zap is on, its subscription appears in Settings → Developers → Webhooks, marked Added by an app, with its deliveries. Deleting the subscription there stops the Zap’s trigger. When the survey a Zap’s trigger watches is deleted, Usertick ends the Zap’s subscription, and the Zap stays on in Zapier without starting again. Turning the Zap off and on doesn’t bring it back, because Usertick refuses a subscription to a survey it no longer has. To use the Zap again, select another survey in its trigger and publish the Zap. A Workflow Step Zap’s subscription reads “A workflow’s Zapier step” in that list, and its panel links to the workflow with Open the workflow. One workflow step sends to one Zap at a time. When the workflow is deleted, Usertick removes the subscription, and the Zap stays on in Zapier without starting again.

Disconnect Zapier

To disconnect Zapier, open Settings → Integrations → Zapier, select Revoke access on the connection’s line under Connections and confirm. Zapier loses access immediately, the triggers it added stop, and Zaps that use the connection ask to reconnect. Connections lists each connection with the person who connected it, when it was connected, when Zapier last used it and the access it has. Members whose role has the Manage integrations or Manage developer settings permission can see the list and revoke access. The connection also stops working when the person who connected Zapier leaves the organization or loses the Manage integrations permission. Usertick revokes a connection automatically when Zapier doesn’t finish connecting within 1 day of the approval, and when the connection hasn’t been used for 90 days and has no refresh token that still works. A revoked connection’s triggers stop.

When a step fails

Zapier shows	What it means
”Usertick could not find this survey. It may have been deleted, or it belongs to another organization.”	The step names a survey that Usertick doesn’t have. Select the survey again
”This Usertick connection or organization has reached its limit of webhook subscriptions. Turn off a Zap you no longer use, then try again.”	Turning a Zap on needs a free subscription. A connection and an organization can each hold 100 subscriptions. Turn off the Zaps that are no longer used
”Your Usertick plan does not include Zapier. Upgrade to Starter or higher in Usertick, then try again.”	The organization’s plan doesn’t include Zapier, for example after a move to the Free plan. Upgrade to the Starter plan or higher
”Usertick did not allow this. Reconnect Usertick in Zapier, approve every permission, and check that you can still manage integrations in that organization.”	The connection lacks a permission the step needs, or the role of the person who connected it lacks the permission for that step. Reconnect in Zapier and approve every permission, or connect as a member whose role allows the step
”Your Usertick connection has expired or was removed. Reconnect your Usertick account in Zapier.”	The connection was revoked, or the person who connected it left the organization or lost the Manage integrations permission. Reconnect in Zapier
”Usertick did not allow this. Check that you can manage workflows in that organization, or reconnect Usertick in Zapier and approve every permission.”	The Workflow Step trigger needs the Manage workflows permission, and the role of the person who connected Usertick lacks it, or the connection lacks a permission. Connect as a member whose role can manage workflows, or reconnect and approve every permission
”Usertick needs a workflow step for this trigger. Pick one in the Workflow step field, then try again.”	The Workflow step field is empty. Select a step
”Usertick could not find this workflow step. It may have been removed from its workflow, or the workflow was deleted. Pick another step, or add a Zapier step to the workflow in Usertick.”	The step is no longer in its workflow, or the workflow was deleted. Select another step, or add the tool’s step to the workflow again
”This Usertick workflow step already sends to another Zap. Turn that Zap off, then turn this one on.”	Another Zap is on for the same workflow step. Turn that Zap off, or add a second step to the workflow for this Zap

Other tools with Zapier

For 62 tools that Usertick doesn’t connect to natively, such as Salesforce, Pipedrive and Notion, a workflow can include the tool as a step under With Zapier, and the step’s Create the Zap in Zapier button opens a Zap with the Workflow Step trigger and the tool’s action already selected. Each tool also has a tile under With Zapier in Settings → Integrations, whose button opens a Zap with the New Response trigger instead. See Tools with Zapier.

Zapier or a webhook

Zapier fits when the destination is one of the apps Zapier connects to and no code is wanted.
A webhook fits when the destination is your own system, with signed requests, retries and a delivery log.

​What the app offers

​Connect

​What you can map

​Turn a Zap off

​Disconnect Zapier

​When a step fails

​Other tools with Zapier

​Zapier or a webhook

What the app offers

Connect

What you can map

Turn a Zap off

Disconnect Zapier

When a step fails

Other tools with Zapier

Zapier or a webhook