> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usertick.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Templates

> More than 300 ready-made surveys for common moments and industries, each with its questions, wording and theme.

A template is a complete survey for a specific moment: the questions, their wording and a theme that fits. Usertick has 344 templates, and each one can be adjusted before it is published.

## Find a template

**Templates** in the create dialog lists every template with a search box and two filters:

* **Type**: **NPS**, **CSAT**, **CES**, **Product**, **Onboarding**, **Retention**, **Churn**, **Pricing**, **Research** and **Support**.
* **Industry**: **Any business**, **SaaS**, **E-commerce**, **Hospitality**, **Healthcare**, **Education**, **Finance**, **Travel**, **Real estate**, **HR and employees**, **Events**, **Mobile apps**, **Agencies**, **Nonprofits** and **Media and content**.

**Preview** shows a template's questions as respondents see them. **Runs on** names the channels the template is made for, **Preview as** switches the preview between them, and **Opens in** names the theme the survey starts in.

## Common feedback templates

These templates cover the common feedback moments. The **Industry** column names the filter that lists each one.

| Template | The moment it covers | Industry |
| - | - | - |
| Net Promoter Score (NPS) | The standard loyalty question, with follow-ups per score group | Any business |
| Customer satisfaction (CSAT) | Satisfaction after an interaction | Any business |
| Customer effort (CES) | How easy it was to get something done | Any business |
| Product feedback | What users think of the product | SaaS |
| Onboarding feedback | How the first days are going | SaaS |
| Cancellation survey | The reason for canceling, asked at cancellation | SaaS |
| Exit intent | What held a visitor back, asked as they leave | Any business |
| Post-purchase | The experience right after checkout | E-commerce |
| Feature request | What people want next, in their own words | SaaS |
| Beta feedback | Structured feedback from an early group | SaaS |
| Website feedback button | An always-on feedback button | Any business |
| Post-event | Feedback after a webinar or event | Events |
| Product-market fit | How disappointed people would be without the product | SaaS |
| Pricing page feedback | How your pricing is received | SaaS |
| Support follow-up | Satisfaction after a ticket is resolved | Any business |
| Task effort review | Effort, time spent and how a task felt | Any business |
| Roadmap priorities | 100 points split across your roadmap | SaaS |
| Preference test | Pairs of options, one at a time | Any business |
| Weekly customer pulse | A weekly mood check on the mood dial | Any business |
| Time to value | How long the product took to pay off, and what made the difference | SaaS |
| Checkout experience | Where checkout is difficult and what nearly stopped the purchase | E-commerce |
| Help article feedback | Whether an article helped and which format helps more | SaaS |
| Before you go | A cancellation flow that offers a pause and asks what would bring the person back | SaaS |
| NPS deep dive | The score plus a 100-point split of what drives it | Any business |
| Quarterly check-in | A quarterly check on trend, value and time saved | Any business |
| Win/loss analysis | Why deals are won or lost, and who decided | SaaS |
| End of trial | Whether a trial user converts, how fair the price seems and what blocks them | SaaS |

## Use a template

* **Use template** creates the survey in the editor. Its questions, logic, wording and theme are ordinary survey content from then on.
* A survey created from a template starts on the channel the template is made for, and the channel can be changed in the editor like any other survey's.
* A template opens in its own theme, which can be changed in the **Appearance** tab.


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